Effective Date: 01 April, 2024

Terms and Conditions

1. By Using My Site You Accept These Terms and Conditions.

Please read these Terms and Conditions carefully and ensure that you understand them before using My Site. These Terms and Conditions, together with any other documents referred to herein (unless otherwise stated), set out the terms of use governing your use of this website, www.suziepeters.com.
These Terms and Conditions were last updated on 1st April, 2024.
You will be required to read and accept these Terms and Conditions when ordering Goods. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Goods through My site. These Terms and Conditions, as well as all Contracts, are in the English language only.
Your agreement to comply with these Terms and Conditions is indicated by your use of My Site. If you do not agree to these Terms and Conditions, you must stop using My Site immediately. You will also be required to accept these Terms and Conditions if you sign up for an Account.
The following documents may also apply to your use of My Site:
1. Our Terms of Use, available at www.suziepeters.com/terms-of-use/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”], apply to your use of My Site.
2. My Privacy Policy, available at www.suziepeters.com/privacy-policy/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].
3. Our Cookie Policy, available at www.suziepeters.com/cookies-policy/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].
4. If you purchase goods from Me, My Terms of Sale, are available at www.suziepeters.com/terms-of-sale/[wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].

2. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
1. “Account” means an account required to access certain features on My Site, as set out in Section 8;
2. “Contact Tools” means any online communications facility that I make available on My Site enabling you to contact Me including, but not limited to, contact forms and live chat;
3. “Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, My Site;
4. “User” means a user of My Site;
5. “User Content” means type(s) of user content supported e.g. reviews, comments, etc., shared by Users on My Site; and
6. “I/Me/My” means Suzie Peters.

3. Information About Me

My Site is operated by Me, author Suzie Peters, and My main contact address is:
c/o GWL Publishing
2 Little Breach
Chichester
West Sussex
PO19 5TX, United Kingdom.
Unless the context otherwise requires, each reference in these Terms and Conditions to:
1. “writing”, and any similar term, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
2. a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
3. a Part or paragraph is a reference to a section, part, or clause of these Terms and Conditions.

4. How to Contact Me

To contact Me with general questions, complaints, Goods, your Order, or cancellations by email, please e-mail Me at contact.me@suziepeters.com, and to contact Me by post, please write to Me courtesy of My Publisher at:
c/o GWL Publishing
2 Little Breach
Chichester
West Sussex
PO19 5TX
United Kingdom.
You can also contact Me using Facebook, and via My publisher at: contact.us@gwlpublishing.co.uk
When using My Contact Tools or contacting Me by any other means, My Terms of Use Policy, available at www.suziepeters.com/terms-of-use/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”], applies, together with the following rules, and you must not communicate, submit, or otherwise do anything that:
1. is sexually explicit;
2. in any way sexualises minors (including, but not limited to, child sexual abuse material);
3. is obscene, deliberately offensive, hateful, or otherwise inflammatory;
4. promotes violence;
5. promotes, encourages, incites, or supports acts of terrorism;
6. promotes or assists in any form of unlawful activity;
7. is defamatory of another person; bullies, insults, intimidates, or humiliates another person;
8. discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; nationality; gender; gender identity; sexual orientation; religious or philosophical beliefs; disability; or age; is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
9. is calculated or otherwise likely to deceive;
10. is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal information in a way that you do not have a right to;
11. misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not breach any of the other content standards in this Section 4);
12. implies any form of affiliation with Me or any other party where there is none;
13. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, designs, patents, trade marks, and database rights) belonging to Me or any other party;
14. is in breach of any legal duty owed to another party including, but not limited to, contractual duties and duties of confidence.
I may monitor any and all communications made using My Contact Tools.
Any personal information sent to Me, whether via My Contact Tools or otherwise (including, but not limited to, your name and contact details) will be collected, used, and held in accordance with your rights and My obligations under data protection law, as set out in My Privacy Policy, available at www.suziepeters.com/privacy-policy/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].

5. Access to My Site and Use of My Site

Access to My Site is free of charge.
It is your responsibility to make the arrangements necessary in order to access My Site.
Access to My Site is provided on an “as is” and on an “as available” basis. I may suspend or discontinue My Site (or any part of it) at any time. I do not guarantee that My Site will always be available or that access to it will be uninterrupted. If I suspend or discontinue My Site (or any part of it), I will try to give you reasonable notice of the suspension or discontinuation.

6. Changes to My Site

I may alter and update My Site (or any part of it) at any time to make Website updates, alterations, server maintenance, etc. If I make any significant alterations to My Site (or any part of it), I will try to give you reasonable notice of the alterations.

7. Changes to these Terms and Conditions

I may alter these Terms and Conditions from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If I do so, details will be highlighted at the top of this page. If the changes are likely to affect your Order, I will inform you in advance bye-mail and you may contact Me to end the Contract before the changes take effect. If you end the Contract for this reason, you will receive a refund for any Goods paid for but not received.
If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless I explicitly state otherwise.

8. Accounts

Certain features on My Site, including the ability to purchase goods from Me, may require an Account.
Only Users aged eighteen (18) years of age or over may create an Account. If you are under the age of eighteen (18) years of age and wish to use the features on My Site that require an Account, your parent or guardian must create the Account for you and you may only use the Account with their supervision.
When creating an Account, the information you provide must be accurate and complete. If any of your information changes, it is your responsibility to ensure that your Account is kept up to date.
I require that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols, and using no dictionary words.
It is your responsibility to keep your Account details safe. You must not share your Account details with anyone else. If you believe your Account is being used by someone else without your permission, please change your password immediately, by logging in to your Account, and/or, contact Me using the details above in Section 3.
You must not use another person’s Account without their permission.
All personal information provided by you in your Account will be collected, used, and held in accordance with your rights and My obligations under data protection law, as set out in My Privacy Policy/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].
If you wish to delete your Account, you may do so at any time. If you delete your Account, you will no longer have access to the features on My Site requiring an Account. Deleting your Account will result in the removal of your information from My Site. For further details about the retention and deletion of personal data, please refer to My Privacy Policy [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].
If you delete your Account, any User Content that you have shared on My Site will also be deleted.
I may disable your Account if, in My reasonable opinion, you have breached these Terms and Conditions (including, but not limited to, My Acceptable Use Policy [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”]).

9. Business Customers

These Terms and Conditions do not apply to customers purchasing Goods in the course of business. If you are a business customer, please contact My Publisher, GWL Publishing direct at contact.us@gwlpublishing.co.uk.

10. International Users

Please note that I only deliver within the United Kingdom.
Paperback sales on My Site are intended for customers within the United Kingdom only. I do not warrant or represent that My Site or its Paperback Books are available in other locations or are suitable for use in other locations. The ‘Buy buttons’ for Kindle versions of My titles are linked to your local Amazon online store.

11. How You May Use Our Site and Content

Intellectual Property

With the exception of User Content (please refer to Section 12), all Content included on My Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Me, unless specifically labelled otherwise. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
Users retain the ownership of the copyright and all other intellectual property rights in their User Content (with the exception of any part of any User Content which is owned by a third party, in which case, Users must obtain express permission for such material to be used in the User Content). For information on the use of User Content, please refer to Section 12.
You may access, view, and use My Site in a web browser (including any web browsing capability built into other types of software or app) and you may download My Site (or any part of it) for caching (this usually occurs automatically).
You may print one copy and download extracts of any page(s) from My Site for personal use only.
You may not otherwise modify the printed copies, downloaded extracts, or downloaded or saved Content in any way. Images, video, audio, or any other Content downloaded from My Site must not be used separately from accompanying text.
You may not use any Content (including User Content) from My Site for commercial purposes without first obtaining a licence from Me, My licensors, or the relevant User, as applicable. This does not prevent the normal access, viewing, and use of My Site for general information purposes by business users or consumers.
My status as the owner and author of the Content on My Site or that of identified licensors or Users, as applicable must always be acknowledged.
Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office (ICO) [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].

12. User Content

User Content on My Site includes any reviews, comments, etc.
An Account is required for the submission of User Content to My Site.
All User Content and communications with other Users on My Site must comply with the content standards set out in My Acceptable Use Policy, available at www.suziepeters.com/acceptable-use-policy/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].
You warrant that you will comply with Part 10.3 and the content standards referred to. You will be liable to Me and will, to the fullest extent permissible by law, indemnify Me for any breach of your warranty. You will be responsible for any loss or damage suffered by Me as a result of such a breach.
I am not responsible for any loss of User Content submitted to My Site. It is your sole responsibility to secure and backup your User Content.
All User Content is considered non-confidential and non-proprietary.
I may reject, reclassify, or remove any User Content from My Site where, in My sole opinion, it violates My Acceptable Use Policy, available at www.suziepeters.com/acceptable-use-policy/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].
I have the right to disclose your identity to a third party if that third party claims that any User Content submitted by you infringes their intellectual property rights (including, but not limited to, copyright) or their right to privacy.
User Content is not approved or verified by Me before it is displayed on My Site. The opinions, views, and values expressed in User Content on My Site are those of the relevant Users and do not represent My opinions, views, or values.
I do not store any terrorist content.
If you wish to make a complaint about any User Content, please contact Me using the details provided above in Section 3.
If you wish to remove User Content, you may do so by e-mail at contact.me@suziepeters.com. Please note that caching or references to your User Content may not be made unavailable immediately and may not be made unavailable where they are outside of My reasonable control.
User Content on My Site and the copyright and other intellectual property rights in that User Content, unless specifically labelled otherwise, belongs to or has been licensed by the User identified along with that User Content. All User Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
You (or your licensors, as appropriate) retain the ownership of your User Content and all associated intellectual property rights. When you submit User Content to My Site, you grant Me an unconditional, non-exclusive, fully transferrable, royalty free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform, and sub-licence your User Content to the extent necessary to operate and promote My Site.
In addition to the licence granted to Me under Section 10.14, by submitting User Content to My Site, Users grant each other the right to copy and quote their User Content within My Site for the purpose(s) of comment(s) and discussion.

13. Links to My Site

You may link to any page on My Site.
Links to My Site must be fair and lawful. You must not take unfair advantage of My reputation or attempt to damage My reputation.
You must not link to My Site in a manner that suggests any association with Me (where there is none) or any endorsement or approval from Me (where there is none).
Your link should not use any logos or trade marks displayed on My Site without My express written permission.
You must not frame or embed My Site on another website without My express written permission.
You may not link to My Site from another website the main content of which is:
1. unlawful;
2. obscene;
3. offensive;
4. inappropriate;
5. dishonest;
6. defamatory;
7. threatening;
8. racist,
9. sexist,
10. or otherwise discriminatory;
11. that promotes violence, racial hatred, or terrorism;
12. that infringes intellectual property rights;
13. or that I deem to be otherwise objectionable.
Further, you may not link to My Site from another website the main content of which does not comply with the content standards set out in My Acceptable Use Policy, available at www.suziepeters.com/acceptable-use-policy/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].

14. Links to Other Sites

Links to other websites may be included on My Site. Unless expressly stated, these sites are not under My control. I accept no responsibility or liability for the content of third-party websites.
The inclusion of a link to another website on My Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

15. Disclaimers

Nothing on My Site constitutes professional advice on which you should rely. It is provided for general information purposes only.
I make reasonable efforts to ensure that My Content on My Site is complete, accurate, and up to date, but to the extent permitted by law, I make no warranties, representations, or guarantees (express or implied) that this will always be the case. Please note that this does not apply to information concerning goods for sale through My Site. Please refer to My Terms of Sale, available at www.suziepeters.com/terms-of-sale/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].
If you are a business user, I exclude all implied representations, warranties, conditions, and other terms that may apply to My Site and Content.

16. My Liability

The provisions of this Section 16 apply only to the use of Our Site and not to the sale of goods. The sale of goods is governed by My Terms of Sale, available at www.suziepeters.com/terms-of-sale/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].
Nothing in these Terms and Conditions excludes or restricts My liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
If you are a business user (i.e. you are using My Site in the course of business or for commercial purposes), to the fullest extent permissible by law, I accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) My Site or the use of or reliance upon any Content (including User Content) included on My Site.
If you are a business user, I accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
My Site is intended for non-commercial use only. If you are a consumer, you agree that you will not use My Site for any commercial or business purposes and that I shall have no liability to you for any business losses as set out above.
Subject to Section 16.7, if you are a consumer and My Content (digital content) from My Site (that is not User Content) damages other digital content or a device belonging to you, where that damage is caused by My failure to use reasonable skill and care, I will either compensate you or repair the damage.
Note that the right to compensation or repair in Section 16.6 will be lost if the damage in question could have been avoided by following advice or instructions from Me to install a free patch or update; if the damage resulted from your failure to follow instructions; or if the minimum system requirements provided by Me for the digital content in question were not met.

17. Viruses, Malware, and Security

I exercise reasonable skill and care to ensure that My Site is secure and free from viruses and malware; however, I do not guarantee that this is the case.
You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via My Site.
You must not attempt to gain unauthorised access to any part of My Site, the server on which My Site is stored, or any other server, computer, or database connected to My Site.
You must not attack My Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching the provisions of Section 17.3 to 17.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use My Site will cease immediately in the event of such a breach.

18. Acceptable Use of My Site

In addition to these Terms and Conditions, My Acceptable Use Policy, available at www.suziepeters.com/acceptable-use-policy/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”], applies to your use of My Site.
You may only use My Site in a lawful manner:
1. You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
2. You must not use My site in any way, or for any purpose, that is unlawful or fraudulent; and
3. You must not use My Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
4. If you fail to comply with the provisions of this Section 18 and/or My Acceptable Usage Policy, you will be in breach of these Terms and Conditions. I may take one or more of the following actions in response:
  1. Suspend or terminate your right to use My Site;
  2. Issue you with a written warning;
  3. Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  4. Take further legal action against you, as appropriate;
  5. Disclose such information to law enforcement authorities as required or as I deem reasonably necessary; and/or
  6. Any other actions which I deem reasonably appropriate (and lawful).
I hereby exclude any and all liability arising out of any actions that I may take (including, but not limited to those set out above in Section 17) in response to your breach.

19. How I Use Your Personal Information

I will only use your personal information as set out in My Privacy Policy, available from www.suziepeters.com/privacy-policy/ [wp-svg-icons icon=”new-tab” wrap=”i” size=”13px”].

20. Communications from Me

If I have your contact details and/or if you have an Account, I may send you important notices by e-mail from time to time. Such notices may relate to matters including, but not limited to, changes to My Site or to these Terms and Conditions, or to your Account.
I will not send you marketing e-mails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing e-mails from Me include an unsubscribe link. If you opt out of emails from Me, it may take up to 10 days for your request to take effect and you may continue to receive e-mails during that time.
For questions or complaints about communications from Me, please contact Me using the details above in Section 3.

21. What Happens if We Transfer this Agreement to Another Party

I may transfer (assign) My obligations and rights under these Terms and Conditions to a third party (this may happen, for example, if I sell My business). If this Occurs, I will inform you in writing. Your rights under these Terms and Conditions will not be affected and My obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

22. Law and Jurisdiction

These Terms and Conditions, and the relationship between you and I (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Section 22.1 takes away from or reduces your legal rights as a consumer.
If you are a consumer, any dispute, controversy, proceedings, or claim between you and I relating to these Terms and Conditions or to the relationship between you and I (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business user, any dispute, controversy, proceedings, or claim between you and I relating to these Terms and Conditions or to the relationship between you and I (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.